Shipping policy
Shipping Policy
We Ship Worldwide
Kiddostoys ships to customers around the world. Whether you're ordering from the United States, Canada, Europe, or beyond, we're committed to getting your toys safely and quickly to your doorstep.
Free Shipping on Every Order
We offer free standard shipping on all orders, no minimum purchase required. This is our way of saying thank you for choosing Kiddostoys.
Delivery Times
Once your order is placed and payment is confirmed, we take 1 to 3 business days to prepare and ship your order. After your package leaves our warehouse, delivery typically takes:
- Most countries: 5 to 9 business days
- Remote destinations: 7 to 10 business days
Delivery times are estimates and may vary depending on customs clearance, weather, or unexpected delays beyond our control. We always do our best to deliver on time.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to monitor your package's progress and know exactly when it will arrive.
Customs and Import Duties
Depending on where you live, your order may be subject to customs duties, import taxes, or VAT. These charges are set by the customs authorities of your own country, they are not collected by us, and they are the responsibility of the recipient. If you are unsure, your local customs office can tell you what applies before you order.
Lost or Damaged Packages
We work with reliable shipping carriers to ensure your order arrives safely. If your package is lost in transit or arrives damaged, please contact us at contact@kidootoys.com with your tracking information and photos of any damage. We'll investigate immediately and work with the carrier to resolve the issue. You may be eligible for a replacement or refund.
Signature Requirements
Standard deliveries do not require a signature. If you'd like your package to require a signature upon delivery, please contact us before placing your order to make special arrangements.
Still Have Questions?
If you have questions about shipping your order, use our order tracking page to get real-time updates, or email us at contact@kidootoys.com. We're available 7 days a week to help.