Refund policy
Refund Policy
Returns and Refunds
We want you to be completely happy with your Kiddostoys purchase. If you're not satisfied with your order, we offer a straightforward 30-day return policy.
30-Day Return Window
You have 30 days from the date you receive your order to request a return. All products must be unused, unplayed with, and in their original packaging to qualify for a full refund.
Personalized Products (Name Puzzle)
Our Name Puzzle toys are customized with your child's name through engraving. Because these items are made according to your specific requirements, they cannot be returned, exchanged, or refunded except in cases of manufacturing defects or damage.
Please double-check the spelling and design choices before completing your purchase, as personalization errors made during ordering are not grounds for return.
Defective or Damaged Items
If you receive a product that arrives damaged or defective, or if there's a personalization error on our end, please contact us within 30 days of delivery with:
- Your order number
- Photos of the damage or defect
- A brief description of the issue
We'll either replace the product or issue a full refund at no cost to you. Our team typically responds within 24 hours of your email.
How to Request a Return
Step 1: Email us at contact@kidootoys.com with your order number and reason for return.
Step 2: We'll provide you with a return shipping label (at no cost to you for defective items; standard return shipping costs are the responsibility of the customer for non-defective returns).
Step 3: Ship your unused product back to us in its original packaging.
Step 4: Once we receive and inspect your return, we'll process your refund. Refunds are issued to your original payment method within 5 to 10 business days of receipt.
Return Shipping
For non-defective returns, return shipping costs are the responsibility of the customer. For defective or damaged items, we'll cover the return shipping cost.
Legal Guarantees
In addition to this return policy, you are protected by applicable consumer protection laws, including statutory warranties for product conformity and hidden defects. For customers in the European Union, the statutory warranty applies for two years from the date of delivery.
Questions?
If you have any questions about our refund policy or need to process a return, please contact our customer service team at contact@kidootoys.com. We're here to help, 7 days a week.